Ryanair and Virgin Atlantic rated worst in refunds survey | Enterprise Information
Ryanair and Virgin Atlantic have been rated because the worst of six main airways for offering passenger refunds in a survey by Which?
The patron group mentioned that each got a buyer satisfaction rating of 13% when respondents have been requested to fee customer support when making use of for a refund.
In a yr which noticed tens of millions of flights cancelled as a result of coronavirus pandemic, Which? changed its annual airways survey with a ballot charting shoppers’ experiences of asking for his or her a refund from six main carriers working within the UK.
It discovered 26% of Ryanair passengers have been happy with their refund provide whereas solely 16% of Virgin Atlantic passengers mentioned the identical.
Just below a 3rd of shoppers who had a flight cancelled by the 2 airways instructed Which? they waited greater than three months for the refund.
Jet 2 did greatest within the survey with a satisfaction rating of 76%, with TUI, British Airways and easyJet coming subsequent on the record.
Rory Boland, editor of Which? Journey, mentioned: “These findings will come as no shock to the tens of millions of individuals left chasing their airline for his or her a refund after struggling a flight cancellation final yr.”
The patron group surveyed 1,797 individuals who had a flight cancelled after 16 March.
Ryanair instructed Which? that every one clients who had requested a refund had obtained one and there was no backlog.
Virgin Atlantic mentioned a backlog of refunds was accomplished in November and apologised, Which? mentioned. It had processed about £550m of money refunds since March, totalling 245,000 claims.