Germany’s largest online car marketplace is quietly moving AI from chat windows to the phone line. mobile.de has begun promoting its mobee Call Assistant — an AI telephone agent that answers unanswered listing calls, collects caller details and delivers a pre‑qualified lead to the dealer — and this month published dealer case studies showing early traction in real German workshops and showrooms.
How mobee works and what mobile.de says
According to mobile.de’s public product notes, mobee steps in when a dealer cannot take a call: the feature captures the caller’s details and interest and can pass them straight into mobile.de’s lead flows. mobile.de’s privacy page explains that mobee collects information such as name and financing interest when a user opts to use the assistant.
mobile.de staff say the tool was piloted during 2026 and that the company began publishing dealer testimonials and product write‑ups through October — including an Oct. 26, 2026 case note where Autohaus Ritter’s managing director described changed handling of inbound calls after mobee activation. mobile.de’s changelog and activity feed note the AI call assistant as a product the platform now operates alongside its Lead API and dealer tools.
Mobile.de employees have published performance figures from pilots: in staff posts mobile.de reports that up to 91% of captured calls in tests arrived outside normal business hours, and that roughly one in three missed calls converted into a pre‑qualified lead in pilot data — figures the company uses to argue the assistant reduces lost opportunities. The team also says dealers can switch the feature on quickly, with setup measured in minutes. These are company figures from mobile.de product posts and summaries.
Where the assistant plugs into dealer workflows
mobile.de positions mobee as an extension of its existing dealer ecosystem: captured leads flow into the platform’s Lead Manager/Lead API and the same tracking used for web‑ and app‑originated contacts is preserved, so dealers see which listing and channel produced each contact. The company says the feature is available to mobile.de dealer accounts and designed to minimise technical setup on the dealer side.
